Electricity is essential for health and wellbeing. Most of us rely on it to stay warm, cook dinner and keep the lights on. But the Electricity Authority - who sets the rules for retailers - is not doing enough to protect kiwis who are struggling to pay their bills.
We are asking the Electricity Authority to:
Ban disconnection/reconnection fees that harm the most vulnerable
Protect prepay customers by reining in unfair prices and tracking disconnections
Protect everyone by making the Consumer Care Guidelines mandatory.